Job Title: Repair Coordinator
Location: Greensboro, North Carolina
Supervisor: Repair Administrator and Shop Manager
FLSA Status: Non-Exempt
Prepared By: Human Resources
Prepared Date: October 25, 2017
Assist with the daily operation of the repair shop. This includes handling the documentation and orderly flow of work through the repair shops.
Essential Duties and Responsibilities include the following:
Check in equipment to be repaired and prepare proper documentation (manuals, parts sheets) for the DCI (disassembly, clean, inspect).
Consult with Repair Shop Manager and Mechanics/Machinist to clarify the proper documentation is available. Review documentation to verify order paperwork flow.
Select, locate and cost specific repair part numbers, processes, services, machining, etc; labor hours
Create bill of materials and repair quote with work scope description
Forward quote to sales with cost breakdown and estimate of repair schedule in a timely manner.
Follow up on quotes within 30-60 days. Return to customer equipment that cannot/will not be repaired (or scrap it) in 60 days after quote has been sent to Sales
Enter required repair items in the sales order and purchase non-inventoried items
Purchase shop materials for ongoing repair activities; research upgrade alternatives
Purchase parts for equipment that is to be repaired as required.
Assist with the scheduling of daily activities of the mechanics and machinist.
Handle parts logistics to make sure they meet the set schedule.
Consult with shop and maintain scheduled events
Handle repair documentation and scans
Close repair order and complete the repair invoice to customer
Create/maintain equipment database
Communicate with customers/sales to meet their service needs.
Analyze jobs to be completed and make adjustments to best satisfy the customer and utilization of our mechanics/machinist.
Communicate on a daily basis with Repair Manager, Shop Manager, Sales Engineers, customers and vendors as necessary to perform tasks.
Upon job completion, verify final documents (as required) are saved in the system, such as:
• SDS sheet
• Incoming job pictures
• Measurement tool checks
• Pictures of any significant part that is replaced
• As found details
• Equipment quote
• Incoming part inspection
• As built details
• Balance report
• Final equipment check sheet
• Final as built pictures
• Pictures of tagging
• Pictures as packaged
Other duties as may be assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma preferred; minimum of two years similar experience in the service industry; PC
skills required with working knowledge of Company ERP program, MS Windows, Word, and Excel; must be
able to develop and maintain spreadsheets and databases.
Basic Math skills
Certificates, Licenses, and/or Registrations:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to fulfill all essential job functions in a consistent state of alertness and safe manner.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work will be performed in the repair shop and an office. The noise level in the work environment is usually quiet to noisy. Hearing protection is not usually required. Safe work habits are essential.
This job description is subject to change at any time.
Tencarva Machinery Company, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), age, national origin, veteran status, disability or genetic information.
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